Find answers to common Scrut Agent questions and issues. ### FAQs & Troubleshooting Scrut Agent is a lightweight watchdog program that monitors security-related settings on your devices. It is not intended to replace MDM tools but instead works alongside them. Scrut Agent is built on osquery, an open-source platform that monitors critical security settings, including hard drive encryption, screen lock status, and antivirus installation. The app never modifies your computer settings and does not transmit sensitive information, such as passwords, messages, or browsing history, to Scrut. Employees can download the Agent from the Scrut employee training portal. To learn more, [see here](/docs/how-to-install-scrut-agent-1). Scrut Agent is compatible with Windows, macOS, and Linux operating systems. Refer to this help guide for more detailed information on the [supported OS versions](/docs/scrut-agent-supported-operating-systems). No, Scrut Agent only monitors and reports on security settings. It doesn't enforce restrictions like USB blocking, OS updates, or antivirus installations, and makes no changes to your system. No, Scrut Agent runs in the background with minimal system impact. It doesn't access or transmit sensitive data, such as passwords, messages, or browsing history, thereby preserving employee privacy. Make sure that you (and your employees) have the latest version of the Scrut Agent. If you’re still experiencing issues, you can [report them directly from Scrut Agent](/docs/how-to-use-the-scrut-agent#report-an-issue) or reach out to the customer support team (support@scrut.io). Follow the instructions to enable HD encryption for different operating systems: - **Windows:** [https://support.microsoft.com/en-us/windows/device-encryption-in-windows-cf7e2b6f-3e70-4882-9532-18633605b7df](https://support.microsoft.com/en-us/windows/device-encryption-in-windows-cf7e2b6f-3e70-4882-9532-18633605b7df) - **Mac OS:** [https://support.apple.com/en-in/guide/disk-utility/dskutl35612/mac#:~:text=In%20the%20Disk%20Utility%20app,device%20you%20want%20to%20encrypt](https://support.apple.com/en-in/guide/disk-utility/dskutl35612/mac#:~:text=In%20the%20Disk%20Utility%20app,device%20you%20want%20to%20encrypt). - **Linux Environment:** [https://docs.oracle.com/en/database/other-databases/nosql-database/19.5/security/disk-encryption-linux-environment.html](https://docs.oracle.com/en/database/other-databases/nosql-database/19.5/security/disk-encryption-linux-environment.html) Currently, Scrut Agent applies a standard set of security checks across all devices and does not support customization based on device types. No, it's not mandatory. Scrut Agent monitors hard drive encryption, screen lock status, and antivirus installation on your devices and other system diagnostics. Refer to this section for [all device checks](/docs/scrut-agent-walkthrough#device-checks) performed by the Scrut Agent. The Scrut Agent syncs once every 3 hours. Yes, the Scrut Agent automatically runs in the background on every system restart.

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FAQs & Troubleshooting