Find answers to common questions on Scrut’s Trust Vault and Trust Portal.
FAQ
1: What is a Trust Portal?
Scrut's Trust Portal is a centralized hub (webpage) where you can share your organization's security, compliance, and regulatory information. It provides a transparent, self-service way for customers, prospects, vendors, partners, and other stakeholders to access the security details they need during their due diligence process.
2: Why use a Trust Portal?
A Trust Portal helps you:
Save time: Reduce back-and-forth emails by letting customers find answers themselves
Build trust: Demonstrate transparency by proactively sharing your security posture
Accelerate sales cycles: Enable prospects to complete security reviews faster
Maintain control: Track who accesses your sensitive documents and when
3: What’s the difference between Trust Vault and Trust Portal?
Trust Vault is the admin-side module for building and managing your trust page in Scrut. Trust Portal is the live, shareable page your customers and stakeholders visit.
4: Why isn’t a section showing up on my Trust Portal?
Trust Portal sections such as Compliance, Controls, Subprocessors, FAQs, and Updates are displayed only when they contain published data. If a section is empty, it's automatically hidden from the customer-facing portal.
5: My customer says the Trust Portal looks blank. What does that mean?
If no data has been published across any Trust Vault section, visitors will see an empty page, as shown below. To populate your Trust Vault, start by adding content.
6: Which sections are automatically hidden in the Trust Portal when empty?
All sections, such as Compliance, Controls, Subprocessors, FAQs and Updates, are hidden from your Trust Portal when no data is available, and appear automatically once content is added.
7: Do I need to hide or show sections manually?
No. Section visibility is managed automatically based on whether data exists. If you add content to a section, it becomes visible. If a section has no content, it stays hidden — no manual toggling required.
8: A section I populated isn’t showing up. What should I do?
Make sure the content has been saved. Draft content won't trigger a section to appear in the customer-facing portal.