**Who can use this feature** - Supported on **Scale** plan Find answers to common queries on multi-entity trust portals. ### FAQs - All previously approved users automatically gain access to all newly enabled entities. - Your Trust Portal now displays an entity dropdown with all enabled entities. Content is organized by entity, with content tagged to organization-wide appearing on all entities. - Users with access to the disabled entity lose access to its content. However, they retain access to other enabled entities to which they were granted access. - Only the remaining enabled entities display in the dropdown. - Access for users with entity-specific access is revoked, and they are automatically logged out of the Trust Portal. - Users with organization-wide access are retained and can continue accessing the portal. - The portal reverts to single-entity mode, displaying all content without an entity dropdown. - **Plan Your Entity Structure:** Clearly define which business units or product lines will have separate Trust Portal content before enabling Multi-Entity mode. - **Use Organization-wide Content Strategically:** Tag content as Organization-wide if it applies to your entire organization. This content will automatically appear alongside entity-specific information. - **Preview Before Publishing:** Use the View Trust Portal button to preview and verify how each entity's view will appear to visitors, especially after tagging new content. - **Monitor Entity Changes:** When disabling or deleting entities, review the **Access tab** to identify affected users and ensure uninterrupted access for critical stakeholders. - **Clear Communication:** Inform stakeholders which entities they should expect to see in the portal dropdown and how to navigate between entity-specific views. Here are a few possible causes why this might happen: - The entity isn't enabled in Trust Vault settings - The entity has been deleted from the main settings - The content is tagged incorrectly Solution: Verify that the [entity is enabled in the Trust Vault settings](/docs/enable-multi-entity-trust-portal) and that the content is correctly tagged to that entity. Here are a few reasons why this might happen: - The entity was disabled in the Trust Vault settings after the user was granted access. - The user’s access to that specific entity has been revoked. Solution: [Re-enable the entity in Trust Vault settings](/docs/enable-multi-entity-trust-portal) or grant the user access to an alternative entity. Either way, the visitor still sees your Trust Portal's branded 404 page rather than a generic error, so they can navigate back to a valid section of your portal while you resolve the access issue. Yes. Go to Trust Vault settings and [toggle Multi-Entity to Off](/docs/enable-multi-entity-trust-portal). The Trust Portal will display all content together without a dropdown. Yes. They get access to all entities enabled in the Trust Portal. Yes. The audit log displays all activities across all entities.

FAQs on Multi-Entity Trust Portals

FAQs