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Integrate Zendesk

  • Published on Sep 30, 2024
  • 1 minute(s) read
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Integrating Zendesk

  1. From the left navigation menu, click Integrations.

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  1. Click Available.
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  2. Scroll to Ticket Management section and select Zendesk.
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  3. Click on Integrate.

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  1. Enter the Zendesk Subdomain in the designated field.

The integration uses OAuth-based authentication, ensuring a secure connection. Your Zendesk subdomain is the unique part of your Zendesk URL. It typically looks like this:

https://yoursubdomain.zendesk.com

You can find this in the address bar when you log into Zendesk.

  1. Click Connect.
    This will redirect you to Zendesk’s OAuth authentication page.

  2. On the OAuth page, log in to Zendesk (if prompted) and allow Scrut to access your Zendesk data.

  3. Once OAuth authentication is successfully completed, your Zendesk account will be connected to Scrut. You’ll be redirected back to Scrut, and the integration will be active.