Who can use this feature
Supported on Foundation, Growth, and Scale plans
Subscriber limits vary based on your plan
When subscriptions are enabled, a Subscribe to Updates button becomes visible on your Trust Portal. Visitors can use this to subscribe and receive email notifications each time you publish a new update.
How to Enable Subscriptions to Updates
By default, subscriptions are turned off. You must enable them to allow visitors to subscribe.
Log in to Scrut and navigate to Trust → Trust Vault.
Click the Settings icon at the top right of the page.
Go to Additional Settings.
Turn on the Trust Portal Subscriptions toggle.
Click Save.
What Happens When Subscriptions are Enabled
When subscriptions are enabled, a Subscribe to Updates option appears on:
The Trust Portal Overview
The Updates section
 Trust Portal Overview |  Updates Section |
Portal visitors can click on either of these, enter their email, confirm their subscription, and start receiving notifications whenever a new update is published.
What Visitors See When Subscribing
The visitor clicks Subscribe to Updates from the Trust Portal Overview or Updates section.
They enter their email address, already populated for logged-in users.
They select the checkbox to accept your organization's Terms of Service and Privacy Policy.
Note: This checkbox is mandatory; visitors cannot subscribe without accepting it.
They click Subscribe and confirm their email to complete the subscription.
What Happens When Subscriptions Are Disabled
The Subscribe to updates option is not visible in either the Overview or the Updates section of the Trust Portal.
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Managing Subscribers
Navigate to Trust → Trust Vault → Subscribers. The Subscribers table includes:
Email address
Subscribed On (date and timestamp)
Status (Verified / Pending)
Delete option
Search functionality
Add a Subscriber Manually
Click Add Subscriber.
Enter the email address. You can either:
Leave Bypass email verification unchecked. The subscriber is added with a Pending status. Scrut sends the verification email, and they start receiving notifications only after confirmation.
Select the Bypass email verification checkbox. The subscriber is marked Verified immediately and begins receiving update notifications without email confirmation.
FAQs
What happens after a visitor clicks “Subscribe to Updates” in the Trust Portal?
After entering their email and clicking Subscribe, the subscriber must confirm their email address.
Until confirmed: Their status is Pending, and no notifications are sent
After confirmation: Their Status changes to Verified, and the subscriber receives future update notifications
What’s the difference between Pending and Verified subscribers?
Pending: The subscriber has not confirmed their email. They will not receive any notifications.
Verified: The subscriber has confirmed their email and will receive update notifications (if enabled when publishing updates).
How does subscription work for logged-in vs anonymous users?
Logged-in users: Their email address is automatically populated. They do not need to enter it manually.
Anonymous users: Must manually enter their email address to subscribe.
After successful verification, the Trust Portal displays Unsubscribe from Updates.
Unsubscribe option shown to logged-in subscribers
What happens if someone tries to subscribe with an email that is already subscribed?
The system prevents duplicate subscriptions.
No duplicate subscriber record is created.
A modal informs the user that they are already subscribed with the email.
If the existing subscription is in Pending status, a new confirmation email is triggered.
How can a subscriber unsubscribe from Trust Portal updates?
Subscribers can unsubscribe in two ways:
Click the Unsubscribe link in any update notification email.
Click Unsubscribe from updates directly on the Trust Portal.
Reach out to support@scrut.io or contact your CSM for further assistance.