Documentation Index

Fetch the complete documentation index at: https://help.scrut.io/llms.txt

Use this file to discover all available pages before exploring further.

Integrate Aircall

  • Updated on Jul 15, 2026
  • Published on Nov 17, 2025
  • 2 minute(s) read
Prev Next

The Scrut-Aircall integration fetches user access data, permissions, and role assignments from your Aircall account and sends the data to the Access Review module in Scrut. This integration enables your organization to maintain comprehensive visibility over user access rights and streamline periodic access reviews for compliance and security.

Heads Up!

The data synced from Aircall flows into the Access Review module in Scrut.

How To Connect Aircall With Scrut

Prerequisites

Before starting the integration, ensure you have the following access and permissions:

Access

  • You must be a Scrut Admin (or Contributor with access to the Integrations module)

  • You must have permissions to fetch the API ID and Token in Aircall

Permissions

Scrut requires read-only access to the following data in Aircall

  • User Accounts: View name, email, and user role

Pro Tip!

We recommend logging into your Aircall account before starting the integration to avoid doing so later.

Step 1: Fetch the API Key from Your Aircall Account

  1. Log in to your Aircall account.

  2. Click Integrations & API in the left-side navigation menu, and then click API Keys.

  3. Click Generate an API key.

  4. Enter the key name (such as Scrut Integration).

  5. Copy the API ID and API Token displayed on the screen. Save them in a safe location as they won’t be shown again.

Step 2: Navigate to Integrations in Scrut

  1. Sign in to your Scrut account and click Integrations on the left navigation panel.

  2. Go to the Integrations Library tab, and in the Categories section, click Miscellaneous.

  3. Locate the Aircall tile and click Integrate.

  4. On the Aircall integration page, enter the API ID and API Token you copied in the previous step and click Submit.

  5. Watch for the Connected Successfully notification message and the Connected status indicator.

Synchronization Details

  • Initial Sync: Upon completing the integration, Scrut will immediately start syncing user data from Aircall. Check the Audit Log to view sync status.

  • Recurring Sync: After this, Scrut performs the sync every 24 hours to fetch incremental data.

  • Manual Sync: You can also click the Sync Now button to trigger an immediate data refresh.

Data Fetched from Aircall

Scrut fetches the following access-related data points from Aircall:

  • User Name

  • User Email

  • User Role

Viewing Aircall Data in Scrut

To view the data fetched from your Aircall account, you’ll need to create an Access Review (or edit an existing one) and include the Aircall application in scope. Refer to this guide for step-by-step instructions on creating an access review.

If you face any difficulties connecting Aircall with Scrut, please get in touch with the Scrut support team at support@scrut.io.  

Related articles